30-day return or exchange

You may request a return or exchange for any reason within 30 days after the item is delivered. You do not need to explain why you wish to return it. Contact us within the 30-day period so we can confirm the return instructions.

For an approved return or exchange, we pay the return shipping cost and provide a prepaid return label or an equivalent free return option. We do not charge a restocking fee.

Condition and reasonable inspection

You may handle and inspect an item in a way reasonably comparable to examining it in a physical shop. Please return the item, its included parts and any relevant packaging where reasonably possible. If handling beyond a reasonable inspection causes damage or loss in value, we may address that loss only to the extent permitted by applicable law.

Damaged, defective or incorrect items

If an item arrives damaged, is defective, is not as described, is the wrong item or is missing parts, contact us promptly. Depending on the circumstances and applicable law, we will provide a refund, replacement, repair or another appropriate remedy. These rights are not limited by the voluntary 30-day return period.

Limited exceptions

Custom-made or personalised goods, perishable goods, gift cards, and sealed goods that become unsuitable for return for health protection or hygiene reasons after opening may be excluded from change-of-mind returns only where applicable Canadian law permits. An exclusion never removes rights relating to faulty, damaged, misdescribed, incorrect or incomplete goods.

Refund timing

Approved refunds are returned to the original payment method. We process an approved refund within 10 business days and within any shorter mandatory deadline imposed by applicable law. The payment provider or financial institution may need additional time to display the credit after it has been issued.

Cancellation and statutory rights

Cancellation rights for internet sales contracts differ by province and territory. Where applicable law gives you a cancellation, rescission, charge-reversal or other remedy, we will honour it on the terms and within the deadlines required by that law.

Nothing in this policy excludes, restricts or weakens any non-waivable right or remedy under applicable federal, provincial or territorial consumer protection law.

Contact

Email: Support@plentifulaisle.top
Telephone: (548) 619-4668
Business address: 1284 Gordon St, Guelph, Ontario, N1L 0M8, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).